When you receive a complaint from a customer about our staff or services, positive feedback, or a suggestion, you need to report it
onto our customer contact system.
You do not need to log simple enquiries
(eg "what time is the next route 81?" or questions about service operations (eg "are their delays on the 81 today?") if you are able to
answer them straight away. However, ensure that you do report all genuine concerns raised, and if in doubt it is better to just in case.
All lost mileage is to be recorded using the link above. If possible, it would be ideal to record lost mileage as and when it occurs, in order
to help the customer service desk with enquiries. Lost mileage is to be recorded on a daily basis by each depot.
Please report any vehicle breakdowns on the above form.
Please log any journeys on the 199 which continue on request to Buxton on the Skyline Extra Mileage Form.
Report Roadworks or Disruption
Roadworks and special events inevitably affect our services from time to time. If we inform customers in advance we can reduce
inconvenience, confusion, and complaints. We also have a legal duty to inform the Bus Licencing Office when it is necessary to revise
services temporarily.
When you are aware of forthcoming road works, please report them via this form. We will ensure that information is posted on our
website, and do our best to inform customers in other ways too. We will also make sure that inspectors are aware of the disruption.
For reporting Road Traffic incidents/collisions regardless of blame, passenger injuries and no third party collisions.
Report Employee Accident At Work
If a member of your staff has had an injury whilst at work, please report this to the H&S Officer by completing this accident report form.
Lost Property Reports
When a customer loses something, it can be a crisis for them, if not others. Perhaps they have lost their bus pass to get home, their
money for this weeks shopping, their purse containing their front door keys, or their overnight bag.
Anyway, we should do all we can to help them recover it. If we can, it will leave a good impression of Centrebus, and help us get
recommendations to others.
If a customer reports something as lost by telephone, please record it using the appropriate form here. We will immediately have a record
of what they have lost, and send details of it to all depots in the area. If you get a report from the system for a route your depot runs,
please get in touch with the customer as soon as you can, whether you have found it or not. It will reassure them.
Report Lost Property in the Midlands Report Lost Property in the South Report Lost Property in High Peak
If you have found something, please complete the Found Property form. Again, this will help us keep a record of what has been found,
and allow us to reunite property with its rightful owner.
Found Property in the Midlands Found Property in the South
Apply for a Staff or Spouse/Dependant Pass
If a member of your staff would like to apply for a staff or spouse/dependent pass, please complete this application form.
Please note, that these forms are only to be completed by Operations Managers and a PIN will need to be supplied in order for the
passes to be authorised and issued by Head Office.
To nominate someone for our GEM awards please use the online form. GEM nominations are open to anyone that has gone the
extra mile and made a difference either in work or out of work.
New Starters or Change of Details Form
If you are a new employee at Centrebus/High Peak or simply need to change any of your personal details then please complete our
easy online form.
Leaving Employment at Centrebus or High Peak
If someone is leaving the company, please complete this form.
If someone is on absence leave, please complete this form.
Compliance
Use this form for Training Courses/Competency Testing.
Use this form for cause/random Alcohol Testing.
For vehicle audit's, please complete this form.
When doing First Walkround checks, please complete this form.
Depot Diary
Use this form to keep your Depot Diary up to date.
Engineering Reports
Engineering Reporting
Report Inspections, MOT's, Oil changes, Major Units.
To record daily fuel readings, please use this form.