To contact us, please use the form below. You will need to enter a valid email address in the requester section in order that we can contact you. Please note all emails to Centrebus and contact form entries are subject to our House Rules


If you contact us with a concern or criticism, we will get back to you as soon as we can. Our main focus is to find out what went wrong, provide you with an honest reply, and if necessary and possible take action to prevent things going wrong again. 
We will acknowledge comments made by email or on the contact form within 3 working days, and aim to respond more fully within 28 days (but it can take longer if a detailed investigation is required). If we do not have an email address for you, we will write to confirm receipt but this can take longer. 

If we can help you ourselves we will, by checking our own records within the customer services team, but in many cases we will use your comments to prepare a report on your behalf, and ask the relevant local manager or department head to follow it up.  Once we get a response we will report back to you. Sometimes it can take longer than anticipated to follow things up, for example if staff are on holiday, so we will also let you know if this is the case. 

Other Ways to get in touch


     Customer Services Team, Centrebus, 43 Wenlock Way, Leicester, LE4 9HU


     For comments and feedback
     0116 410 5050
     Open 9am-5.30pm Mondays to Fridays All calls are answered by our Customer Services team based in Leicester.

     For information, sales and general enquiries. 
     0844 351 1120 
     Open 9am-5.30pm Mondays to Fridays

      Calls to this number will cost 7p per a minute, your telephone provider (including mobile providers) may add an additional access charge.

      All calls are answered by  our Customer Services team based in Leicester.

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