Catching the Bus
Customers are requested to arrive at the bus stop at least five minutes before the bus is due and give a clear hand signal to the driver to stop the bus. Nearly all the stops we serve are "request stops", so you must signal or the bus might not stop. If there is already a bus in front of the one you are waiting for, please go to the end of the bus and signal clearly. Do not walk to the front of the bus, as the driver may not see you and might not stop.
In rural areas and where there are no bus stops (Hail & Ride) drivers will stop where it is safe to do so.
Have the Correct Change
Drivers at the start of the day have a very limited amount of change available to them, so having the exact fare or change is helpful and speeds up boarding time. If the driver has insufficent change he may issue a change voucher.
Retain Your Ticket
Centrebus deploy inspectors in all areas. so please remember to take and retain your ticket throughout your journey. A standard (penalty) fare of £10 applies if you do not have a valid ticket when travelling.
We love dogs at Centrebus. Dogs can ride on any of our services for 50p provided that they are well behaved and there isn't another dog currently on board. Dogs should refrain from sitting on seats.
Centrebus only allows folding bicycles on our buses. Folding bikes must be folded for the duration of the journey. Bikes should ideally be kept in their cover, and when on the bus stored in the luggage racks provided.
Leaving the Bus
Remember that the driver will only allow you to alight at designated stops except where "Hail and Ride" is understood, in which case the driver will stop where it is safe to do so. When you wish to get off the bus please press the bell, situated throughout the vehicle, and give the driver enough time to slow down and come to a safe stop. Please remain seated whilst this happens.
Better Journey Cards
Centrebus want to ensure that everyone is able to access our services. We have worked with local authorities and supportive agencies to create our new better journey cards. Simply show these to the driver for additional assistance. You can download the card here, or alternatively if you'd like us to post one to you, please email email@example.com and our friendly customer service team will be in touch.